Refund policy

Made to order

Every HanzoSupplyCo piece is made to order for you. Because each item is produced individually after you buy it, we don't accept returns or exchanges for change of mind or wrong size. Please check the size guide on each product page before ordering.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll replace it or refund you at no cost. Email us within 30 days of delivery with your order number and a clear photo of the problem. You won't need to send the item back unless we ask.

Lost or undelivered orders

If tracking shows your order delivered but you can't find it, or it's been stuck in transit for more than 14 days past its estimated delivery, contact us and we'll work with the carrier to resolve it. Orders returned to us because of an incorrect address can be reshipped at the customer's cost.

Cancellations

You can cancel within 2 hours of placing your order for a full refund. After that, your item may already be in production and can't be cancelled.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to post them.

Contact

Reach us through the Contact page with your order number and we'll get back to you within 2 business days.